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Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Don't buy: why paying extra for some ticket insurance is - Which? So please be as cautious as possible when going through AXS. Terms and conditions of sites linked to by or from the Service may vary by site. or was there no option for you? Unless otherwise stated as part of the purchase, any primary tickets (i.e. All attendees must conduct themselves properly at an event. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Has anyone experienced anything similar? DE I purchased my tickets with my AMEX can I make a claim with them and get my money back? Individuals in possession of a recording device are subject to confiscation and/or ejection. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Privacy Policy. For tickets to events located in Canada, the Service is provided by AXS Group Canada. For tickets to events located in the United States, the Service is operated by AXS Group LLC. You should receive a confirmation after concluding your transaction. Apply for a refund. Supporting documents are preferred in English. Performed analyses related to call center and ticket insurance costs. Click on the relevent section for more information. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Request ID: 7a29b9b3cc1be708. Official Tickets and Your Source for Live Entertainment | AXS.com Please visit our help page or contact customer support for assistance. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Thank you for taking the time to let the people know. The refund will be issued to the Payment Method on file. If you are unable to find tickets or parking rights, please check back again. Well need evidence from the relevant transport authority. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Klicka hr fr att kontakta oss. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. We all hate lines. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Listings are not considered retracted until they have been processed and a system confirmation has been issued. You are viewing the PayPal Community Archives. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. can reveal. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. How do I get my . Axs Ticket Return Policy - unleashedagility.com Please note that orders are processed only after a billing address and other billing information has been verified. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. I bought these from AXS . AXS USA Reviews | Read Customer Service Reviews of www.axs.com - Trustpilot Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Occasionally making progress only to be timed out. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Click here. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. AXS | Complaints | Better Business Bureau Profile TicketPlan | Ticket Refund Protection Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. If you paid by credit card it may be possible in certain circumstances to. Can I cancel or refund my tickets? - AXS Help Center If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. VIRTUAL (ONLINE) EVENTS. . User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Please note that we are currently unable to process postal documents. Allianz | Event ticket protection - Allianz Partners US Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. has anyone ever gotten a successful refund on an axs ticket? Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. SOLD TICKETS VIA AXS MoneySavingExpert Forum A refund AXS the company right which she bought the tickets sent via an email telling. I don't see why I should have to do the legwork on this one. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. What does insurance on concert tickets mean? It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. Feb 17. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. How do I file a claim and get a refund if I have ticket insurance? What is ticket insurance? Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. The partial refund was completed early August 2020. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. These documents are require to process your application and you are unable to submit your application without these documents. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. You may also be linked to a third-party site, which is not affiliated with our Service. Such fees and charges may vary. PSA: Be careful using AXS when purchasing your tickets x, Footer.languageSelector.ja-jp.greeting Took about 5-6 weeks and lots of following up but did get all my money back. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. BUY THE PERFECT TICKETS Front row or on the aisle? Latecomers may be seated at the discretion of Client or venue. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Unfortunately, we will not be able to issue a refund on your ticket insurance. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. ', Beware of this fake Disney+ phishing email. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Thanks for signing up for the event guide! Cookie Notice AXS (@axs) / Twitter This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Ticket Insurance - AXS Help Center In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. You should base your purchase decision solely on the information provided. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. We will notify you by email if this box office collection is required. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Please be advised we will require a copy of the death certificate to be attached. ugh I am raaaaaging. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Usaa Insurance Binder Request - All Insurance FAQ OH MY FUCKING GOD! Klicka hr fr att kontakta oss. Stagecoach Festival 2023 1999-2023 PayPal, Inc. All rights reserved. To read the updated Privacy Policy, please. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Yes - If customer is prevented from attending because of a government mandate, this is covered. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Ad . found at the bottom of this page. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com T&Cs may apply.'. We have made changes to our Privacy Policy. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. They lure you into buying the insurance but little did I know that a refund will be issued . Yes - If customer is prevented from attending because of a government mandate, this is covered. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. If I have XCover ticket insurance and miss an event, can I get a refund? Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. You have chosen AXS Mobile ID as your method of delivery for your tickets. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. Front row or on the aisle? If they pay you now, there's no insurance for them if the new owners are refused entry. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). When it's time to go home, all combo lock deposit refunds are issued quickly. For more information, please see our If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Have you tried to make a refund by clicking on the refund option? If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. The truth is that paying for insurance to guard against this is a waste of money. All applicable fees and charges will be disclosed prior to completion of your purchase. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. . The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Press J to jump to the feed. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. I realised I was too late for the standard entry tickets, as they had all sold out. Online applications are received immediately and are our preferred method of submission. What is AXS Premium? Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. If buyers Payment Method provider does not remit payment, the transaction will be canceled. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Terms, conditions, and exclusions apply. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. If the event is cancelled, we'll issue you a refund automatically to the original payment card. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. What is delivery delay/ticket printing suppression? Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. AXS Form - Ticket Refund Protection Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Ticketplan's terms can be found on the Ticketplan website. and now it says "refund pending". If you bought tickets online or over the phone, you won't need to do a thing. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. By clicking Next, you agree to the AXS.com Terms and Conditions. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Leave the Archive. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which?