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We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Housing Repairs and Maintenance Service Gateshead - Government Online If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. We encourage our people to think differently, do the right thing and be innovative. endobj Gateshead Council. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. We hope to reschedule these events at a later date. This covers things like outside painting, replacement windows and annual gas servicing. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Request a FREE property inspection to find out how much your claim is worth. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead Council Housing Services | OurGateshead If this is not possible, we will replace with the items we hold in stock. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Wherever possible we will place the order immediately. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. <> If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Top Jobs in Gateshead, England. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Gateshead Council 4.0 . The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. You should report any damage to your local housing office. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Section Manager - Repairs - Gateshead Council - North East Jobs Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. These are repairs which need quick attention and don't need an inspection first. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. This makes sure that everyone is treated fairly. Gateshead House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". We would not replace all items, only the ones that are required. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. We will tell you in advance when any work like this will happen. You have the right to appeal if you don't agree with a decision to charge you for repairs. Complain about council or housing association repairs There are no emergency or urgent repairs outstanding at this point in time. A public consultation on the future of Gateshead Council's Leisure Services has commenced. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Some work to your home is done as part of a planned maintenance or investment programme. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Repairs update You can now report your non-emergency repairs. Payslips. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. "The garages at Leam Lane had already been condemned, and we were working towards . We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. As a tenant you are not automatically covered for any of your home contents. Connected Voice are collating information about support across Newcastle and Gateshead. You have the chance to buy up to 10 additional holidays per year. Our employees and contractors carrying out work will show you an identity card. Visit directory. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Homepage for Gateshead Councils Benefits and Council Tax information Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Well, theres so much on offer and heres just a few of the highlights! Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We will need to look at what has been damaged so please don't throw anything away. View my payslip. about Our Customer Scrutiny Panel needs you! Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . For further information please contact the Involvement Team by: Civic Centre We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Don't worry, we can still help! We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Home Group | Watergate Court, Gateshead London Internal deterioration such as damage to carpet, walls etc. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. This is known as the Right to Repair scheme. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. I have to tell you, this week I have had four complaints that have been going on for two years. Any resident with My Housing Account can access this service. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. If you continue to miss appointments for repair work you may be charged. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. 0191 433 3174. housingadvice@gateshead.gov.uk. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Time to have your say on the future of our leisure service. Council residents in Gateshead waiting nearly a month for house repairs Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We hope to reschedule these eventsat a later date. Some of these repairs need to be inspected before the repair can be done. You can also claim compensation for the damage that has been caused during repair work. The report found the repair centre's ability to handle calls was deemed 'critically low'. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Gateshead pensioner 'shocked' at council's repair works on his home of However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. However, the contractor will not ask you for any money when they call. % There's also additional service charges from 115.85 a week, this cost is eligible . Metropolitan Borough of Gateshead - Wikipedia We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Youll be paid a competitive salary plus additional allowances where relevant. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. endobj However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Unfortunately, this job posting is expired. If we miss an appointment and we didn't contact you, please contact us. E6 2JA. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The department is on the lookout for more callhandlers and building technicians. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Are you a Council or Housing association Tenant with housing disrepair issues? We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Appointment Types - Gateshead Council Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Repairs update - Housing Team at Gateshead Council | Facebook Reporting repairs Home. Repairs & Voids. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Head of Repairs and Maintenance - Gateshead Council - LinkedIn You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Office 3750 Whats in it for you? We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Gateshead Council jobs in Newcastle upon Tyne NE20 NE8 1HH The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. This includes both small leaks and emergency repairs. Gateshead, England Jobs - 16,311 openings | Glassdoor Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support The amount of compensation you receive will depend on the severity of the illness and how long it lasted.