Dennis Berry Kingsville, Articles I

In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. This will definitely help any return request case that comes your way and a good habit to get into. If your item hasnt arrived, or isnt as described,let the seller know. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. We'll automatically close a return request if there's been no activity. You can also check the progress of your return request at any time. This is a good option for low-value items. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Whenever an item that I ship is damaged, I put in a claim with the carrier. 01-08-2020 Read theSeller protections policyto find out how to qualify to issue partial refunds. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. If you choose to use your own carrier, we recommend using a tracked service. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If you offered free shipping, you'll need to refund the buyer the full amount of the item. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Does the tracking number show it was delivered? Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Your email address will not be published. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. I first contact the buyer and find out what is wrong with the item. In the rare instance, this can happen. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. On the next page you'll see the refund amount. You might be asking, "Do private sellers have to accept returns?" The answer is No. See our Partial refund guidelines for more details. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. See the Abusive buyer policy for more examples of activity that we don't allow. There is a big reason for this. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Very unfair on seller and ebay part. 01-08-2020 Keep in mind that some returns can remain open for up to 35 business days. Offering a return of an item is always my last resort and honestly it is very rare. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. It covers purchases paid with PayPal and most other electronic payment methods. You do not have to be in a hurry when you receive the item to refund them. Honestly, this is one of those lessons I have had to learn the hard way. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Many buyers only make purchases from sellers that offer a returns policy. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Research your model before purchasing this because there will be no returns for buying the wrong item. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Why didn't you check the size before ordering? resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. You might be asking, Do private sellers have to accept returns? The answer is No. 3. eBay will review your case and get back to you within 48 hours. I have reported the buyers, but I still have all 12 returns counting against me. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Covers your purchase price plus original shipping on virtually all items. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. If you havent received an item, we usually refund your money immediately via PayPal. - edited Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Take great pictures! Make sure the barcode is clear so the carrier can scan it easily. Refunds go back to your original payment method and are typically available within 3-5 business days. If the item is returned used or damaged, you may qualify to issue a partial refund. 09:32 AM 2. Copyright 1995-2023 eBay Inc. All Rights Reserved. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. To the OP- the great thing is, you are selling items without much competition, apples to apples. Enter the amount you wish to offer the buyer. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. I have learned that none of my items are shipped without insurance. 01-08-2020 Having an accurate listing description is so important, especially if you are selling used items like I am. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. How to issue a partial refund after the item is returned. When listing an item, it's important to include your returns address - opens in new window or tab. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Read the complete details about the eBay Money Back Guarantee. Couldn't tell you if it helps but it doesn't hurt. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Ebay sides with buyers in not as described claims. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. NOTICE: 3D glasses are all different and must have a compatible TV set to work. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Examples of alternative shipping arrangements. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Just go to the ResolutionCenter and let us know. Some people think private sellers have to accept returns and this is just not the case. Thats the great thing about implementing these tips. The seller has 3 business days to get back to you. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Often times, they will say something that was clearly stated in my listing. I'd really like another option. Not to do partial returns Another sale previously had the buyer claim an item was defective when I know it was not. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Good luck! - edited Escalate to eBay if you don't reach a resolution within 3 business days. This is something I have saved as a document and I just copy and paste it into all of my listings. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. The seller was not accurate and now the seller or ebay wants to give me my money or item. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Select the percent you want to deduct from the refund amount. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Select your reason for closing the return from the dropdown, and add details if you want to. 1. You are sure the item wa. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Why was my refund less than the amount I paid? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. See how to check the status of your return. When I have photographs of how I shipped my item, I will have those as proof. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Add a message to the buyer explaining why the refund wasn't full. Read our article on, Need help with return shipping? In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. eBay Business Equipment Purchase Protection. But they don't have to disrupt your businessor your profits. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". There's no way around losing an Item Not As Described case. When a buyer opens a return request the funds related to the sale may be put on hold. That does not mean that you will automatically have to accept a return and refund their money if you get a request. It sucks , but ebay says its your fault and buyers can return for an reason. The buyer is responsible for return postage costs. In some cases, your response options may differ. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. If you're not able to resolve things with the seller, you can ask us to help. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Its always good to see where eBay stands with the case before you contact the buyer back. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. So the buyer gets 6.50 from eBay. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Do I need to pay extra for the eBay Money Back Guarantee? I don't plan on stopping any time soon. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it.