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Well continue to update our status page with more information. Apple Pay and Android Pay are both forms of NFC and types of contactless payments. Sales Channels, Payments Apps, and Shop APIs. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. What do the lights on my card reader mean? - Suite Center Can I use a splitter to connect my reader? Hold down the power button on your Square Reader for approximately 20 seconds until you see red lights stop flashing. On an Apple device, tap the information symbol, then Forget this device. Do not let go of the power button until after the red lights have stopped flashing. square reader flashing red 3 times - tecnobacr.com If Square Reader and device are more than three meters apart, move your Square Reader and device closer when in use. Why is my stained concrete turning white? Try turning Bluetooth off and back on. Keep your Square Reader charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. The battery is shorted out from a powerful charging source, An attempt to break the reader open to access the mechanisms inside is detected. After 20 seconds, release the button and wait 10 seconds. Your Reader must be within three metres of your device. For next steps please contact our. I found that it means "Temper" here, but can't find what exactly that means or how to fix it. Depending on what kind of power-draw your wall port and charging cable are designed for, it should only take 2-3 hours to fully charge the Contactless + Chip Reader. Required fields are marked *. The dock is just to charge it via a micro USB cable. Always charge your devices in a dry environment away from all sources of moisture. These limits are designed to provide reasonable protection against harmful interference in a residential installation. If you see red lights, youve held the button too long and need to try again. Make sure all connections are fully engaged before charging your device. Always plug and unplug your cables and chargers by holding onto the end of the cable. Yes, the reader is universal. Review these troubleshooting tips they solve the most common issues people have with the reader. Try plugging the power adaptor into a different outlet. Charging will take roughly 2-3 hours, but this will vary depending on your power source. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. You can purchase additional readers from the Square Shop for 10 dollars. 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Explore POS Software Square has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. Why does my app say Account Ineligible when connecting my reader? Confirm that your customers card has a chip, meaning its EMV-enabled. Go into your device settings to ensure Bluetooth is turned on. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. Id like to connect my reader to the hardware hub of my Square Stand, but the three USB hubs are being used by other devices. Battery life will vary depending on usage, but the reader should stay powered through a full day of sales. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. If you continue to have trouble with your Square Reader after trying the above steps or if your Square Reader is still connected to another device, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. If the lights dont turn on, please try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. Always charge your device in a well-ventilated area. Compare POS software options at square.com/pos. The USB hub on my Square Stand is full. Devices without BLE arent currently supported with the contactless and chip reader. Airplane Mode disables Bluetooth on your device. . You can also first try briefly putting your device into Aeroplane mode. After 20 seconds, release the button and wait 10 seconds. Can I use the reader while my mobile device is connected to other Bluetooth devices? Rapidly flashing blue and orange: The reader has finished installing a software update. Why does my app say Account Ineligible when connecting my Square Reader? You can check the battery level on your Reader by tapping the small button on the side. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. You can also reset your Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. The contactless and chip reader accepts chip cards (EMV) and contactless (NFC) payments. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Check that your device is connected to the internet or 3G/4G. My device doesnt support BLE. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, fluorescent lights or on a metal table. Restart your phone, tablet or other electronic device. Press the button on your Square Reader once and wait for it to reconnect. Yes, just make sure you have a strong Wi-Fi or cellular data connection to process payments and that your reader is fully charged before use. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Were experiencing issues that may affect your Square services. In addition, the contactless and chip reader works alongside the magstripe reader to swipe chip cards and magstripe-only cards. Square doesnt give information about total battery capacity but says that its designed for all-day use. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mount and charging dock featured in Square Shop. Visit Square Shop to learn more. Welcome to Shopify Community. If Square Reader lights turn on, youre all set. Plug in Square Reader for at least 20 minutes to be sure its charged. Press the button again to turn Square Reader on and observe any lights on Square Reader. Plug it into an optional Square Stand or USB wall charger to keep your reader powered all day long. Buy a Magstripe Reader from a Retail Store. You should see a single green light on the Square Reader before you ask your customer to make the payment. Square Reader connects wirelessly with the iPad 3 or higher. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Can I use my magstripe reader with any Square account? Well continue to update our status page with more information. Keep your Square Reader for contactless and chip & PIN charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. What are contactless payments, and how are they different from NFC? Do not let go of the power button until after the red lights have stopped flashing. Were experiencing issues that may affect your Square services. Create your free account today. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. Bring Square Reader within 10 feet of your device. TapIn the Square app, tap Charge and wait for a single green light to appear on the reader. Report incorrect product info. Watch this video to learn how: Contactless payments describe the act of paying without touching anything. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Remove moisture by allowing Square Reader to dry out with the card slot facing down. Squares standard processing fee is 2.6% + 10 for contactless payments, swiped or inserted chip cards, and swiped magstripe cards. Try turning Bluetooth off and back on. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. Select your connected Square Reader > Forget This Reader. Verify that your Square Reader can go into pairing mode. To pair your Square Reader through the Square App: Go to the Square App and tap More from the navigation bar at the bottom of your screen. If your Square Reader is in a dock, plug the docks power cord into a power outlet. If the lights dont turn on, please try again. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Connect wirelessly to your mobile device with Bluetooth LE or plug directly into an optional Square Stand and Dock for Square Reader. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. This next bit isnt quite software related, but its worth mentioning all the same: Square Terminal comes with a promise of 24/7 phone support. Learn more about the installment plan. Why does my app say Account Ineligible when connecting my Square Reader? Were experiencing issues that may affect your Square services. Can I attach my Square Reader to my mobile phone or tablet? Square cables and wall chargers are tested thoroughly and adhere to government standards. Restart your iPad or iPhone. On an Android device, tap the gear icon, then Forget. Try turning Bluetooth off and back on. On your phone or tablet, tap into the Square Point of Sale app. Your Square Reader may have entered sleep mode, Close and reopen the Square app on your device, Check that your Square Reader has adequate battery, Restart your phone, tablet, or other electronic device, Turn on Bluetooth from your device settings, Move your Square Reader away from common sources of Bluetooth interference, Pairing your Square Reader for the first time, Pairing your Square Reader with a new device, My Square Reader wont accept card payments. Charge Your Square Reader Square recommends that after learning how to connect Square reader to iPad, iPhone, or any other compatible device, don't use it immediately before you fully charge it. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. Do I leave the chip card in the readers chip card slot while taking a payment? The BBPOS Chipper 2X BT is a handheld reader for use with mobile applications. The reader connects wirelessly with the iPad 3 or higher. You should receive your reader within 7-10 business days. If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Follow the instructions on the screen of your device to begin pairing your Reader. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Reader's serial number. Square hardware can only be used in the country where it was originally purchased. Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. Yes. How do I connect the reader to my mobile device? Can I stabilise my Square Reader on my countertop? See Apples article on Bluetooth interference for additional information. Yes. To use Square, sign up for a free account on their website, then download the app on a tablet or smartphone, connect a card reader, and start selling. You can return your contactless and chip reader within 30 days of the purchase date. Always plug and unplug your cables and chargers by holding onto the end of the cable. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the 4 lights stop blinking red. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, or fluorescent lights or on a metal table. Get the most life out of your Square Reader for contactless and chip & PIN by avoiding damage to the hardware. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. You can also find the best troubleshooting guidance by error below. Taking insert payments with wet payment cards can also cause water damage. Press the readers button for 36 seconds to put it into pairing mode. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. (Kindle is not compatible). Verify that your reader can go into pairing mode. Keep the connectors free of foreign objects and debris. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader . Go to Settings > Bluetooth on your device. This device complies with part 15 of the FCC Rules. Check that your device is connected to the internet, you are unable to use your Square Reader in Offline Mode. Immediately release the power button when you see the four orange lights. Do not let go of the power button until after the red lights have stopped flashing. on Square SPC2 Contactless and chip reader User Manual, Square stand ipad Reader and Dock User Manual. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Were experiencing issues that may affect your Square services. Immediately release the power button when you see the four orange lights. The four LED lights displayed on your contactless + chip reader will tell you all you need to know about your reader, check out the guide below: Note: If you dont see one green light to initiate a payment after 30 seconds, please tap Re-enable Apple Pay and Contactless in the app. Always charge your device in a well-ventilated area. Keep in mind your device needs to have an internet connection to pair your reader, you are unable to use your reader in Offline Mode. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. To put Square Reader into pairing mode, press Square Readers power button for three to ten seconds until you see four orange blinking lights. Your Reader may have entered sleep mode To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your reader. Any help? The Bluetooth connection may be out of range and could disconnect. - Was your question answered? Why does my app say Account Ineligible when connecting my Square Reader? Always charge your devices in a dry environment away from all sources of moisture. Navigate to Virtual Terminal > Take a Payment. Can I stabilize my Square Reader on my countertop? Turkey has blamed Kurdish rebels. If the lights dont turn on, please try again. Square Reader for contactless and chip - amazon.com Low battery may increase disconnections between your device and Square Reader. Reopen the Square app and re-pair at Settings > Card Readers. Power Off the Printer, Wait Two Minutes, then Power On the Printer. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. These cases fit a variety of mobile phones and tablets. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Its easy! Square Card Reader Issues - JOEY Support Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. Locate the Square app you wish to update in your list of apps and tap on it. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Well continue to update our status page with more information. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options. Your Square Reader requires a strong and secure Internet connection to take card payments successfully. LED status lights Without wifi your options are to use a data enabled device, the easiest being a phone running IOS or Android(?) The reader can be used with multiple devices, but it only connects with one device at a time. If you see red lights, youve held the button too long and need to try again. If the reader is unresponsive after the update completes, restart the reader by turning it off and on. Restart your phone, tablet or other electronic device. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf you're having . Youll get a confirmation message in the app and see 4 green lights on your reader when its time to remove the card. If the lights on the Square Reader turn on, youre all set. You can also first try briefly putting your device into Aeroplane mode.