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If you cant resolve the buyers issue, or disagree with their reasons for opening a request, you can ask eBay to help. The first thing to do if you see that your package has been delivered to an agent, is to check with the people who may have received it. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. Lets say that your package was delivered to an agent. Report that your item hasn't arrived. It is considered delivered at this point. See the instructions below to find out how. Honestly it makes no sense. After all, not many people remember going down to the USPS and speaking to someone at the post office about authorizing different agents that can receive their packages on their behalf. document.write ("?zoneid=4"); These agents will take the package and sign it on your behalf. This will help you deduce where the package is and . My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. In the event that the package was misdelivered, they can also arrange to have it picked back up and redelivered to the correct address. I cannot say enough about how fantastic this service is. This means that every single package you have sent to this address will be accepted, received, and put into a storage locker for you by the folks at US Global Mail complete with digital scans and notifications that go out to you so that you know exactly what has arrived in your mailbox, when it arrived, and what you should do next. In these situations, though, the USPS specifically look for ways to deliver your package to authorized agents. Wonder if the box had something on it I missed? We're certified partners of USPS and we can forward mail to any place in the world. Trying to figure out exactly how long its going to take for authorized agents to deliver your package into your hands is next to impossible, again because there are so many different kinds of authorized agents out there. To learn how to reach an actual person at USPS rather than being stuck on their automated support line, click here! Access mail & packages online 24/7. After you've completed checkout, you'll see the cost of . When USPS hands off the package to an agent, from their point of view the job has been successfully completed. If a buyer opens a request, eBay will send a message with all of the details to your registered email address itll also be available in your eBay Messages. When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. 1 12 12 comments Best Add a Comment Snapp_Tastic 2 mo. document.write (document.charset ? I'd let the buyer know you are investigating with USPS and appreciate her patience while you do so. But they don't have to disrupt your businessor your profits. At the same time, with more and more packages being sent on a regular basis (millions of packages moving through the USPS infrastructure alone on a daily basis) its not a stretch to imagine that you might get this update from your tracking information sooner rather than later. This page provides a list of the standard USPS Product Tracking & Reporting (PTR) scan status events as packages are processed through their system. there no fees into the US if the purchase is under $800.00. [CDATA[ The incident is an example of how things can go wrong even when sellers do their best to ship using tracking. USPS allows refunds only for the delayed items that were sent using either Priority Mail or Priority Mail Express. What is USPS Priority Mail Express & how much does it cost? My question is rather basic: how should I ask sellers to ship my goods so that delivery always reaches the final destination, not an "Agent"? Use our app to do any of the following and more: We have helped over 300,000 people with their problems. Of course, your local post office employees can also be considered agents that are able to accept packages on your behalf as well. 1. Nobody wants to be on the hook for anything happening to your package, so theres a lot of incentive for them to connect with you ASAP. USPS Informed Delivery is a free service, similar to UPS My Choice or Fedex Delivery Manager. Im at a loss, it happened for the first time and the buyer is tuned for a refund. Report any missing packages to the shipping carrier you used they may be able to help. The result is no package. This page may contain affiliate links. Clearly, I can't do anything in person to resolve the issue. All content is for informational purposes only and should not be considered financial advice. If the authorized agent was your spouse or a member of your family living at your home the chances are pretty good youre not going to have to do a whole lot of hunting to find your package. No hidden fees. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" What is Overnight Shipping USPS and how much does it cost? Unfortunately, the answer is it depends.. Something went wrong. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. When you do, explain the situation, and ensure that you have the tracking number on hand so they can look up your shipment in their system. According to USPS, the keys on the scanners that they use are very close together, so it is easy to mistype things by mistake. I use a lot of ebay branded packages but this is not one of them. Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. Ship the item within the estimated handling time in your listing. you aren't responsible for that. Welcome to the Shipping board! Anyone that youve authorized to receive mail on your behalf. The authorized agent is almost always going to be someone that lives at your home, someone that brings your package in for you, and someone that leaves it inside the house for you to open up when you get there. If the order has a total cost (total of item(s), shipping and tax) of . If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. Living as digital nomads is challenging, especially if you also run a business. If the tracking system shows that your package is delivered to an agent for final delivery, its likely in the drivers hands, and theyre on their way to deliver it to you or an agent. I think this information will be useful to you: https://www.uspstrackingfun.com/usps-delivered-to-agent/, Thank you,it became a little clearer to me how it works. As soon as you get the Delivered to Agent for Final Delivery message popping up in your tracking information youre not going to get any other updates whatsoever. Learn about shipping and packaging rates on eBay. QVC then can also see that it was returned to the USPS office by you. Subscribe to DoNotPay and learn how to file a complaint or request a late delivery refund easily! Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. If you are trying to get an idea of where a package is after checking its status on the USPS . The shipping address is correct. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. 12.00 shipping or so it is a larger box. sounds like the buyer used a freight forwarder. I guess the customer does not get the item. Because its possible one of these may apply to you, I wanted to share them with you. However, if your package was delivered to a package forwarder, it can take several weeks for the package to arrive. Most are on caller services, meaning they send a truck to USPS to pick up the shipments for their customers. If USPS tracking states that your package has been delivered to agent for final delivery, this means that they have delivered it to an individual, who is now responsible or actually delivering it to you. On top of that, the packages that are set for delivery may go out at such a time that the intended recipient isnt around to actually receive the package that they were expecting and that introduces a whole different ball of wax into the mix that needs to be dealt with, too. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Get mail from all your homes and business(es) or both in the same app. No, the overwhelming majority of the time that you find this message pop up in your tracking information it means that someone at your home (likely someone in your family) or someone at your office (likely a coworker) has received a package on your behalf. Search Results | what does delivered to final agent for delivery mean. Discover how to find, collect and pay for items that are available to pick up in your local area. document.write (document.charset ? Delivered to Agent for Final Delivery ANNISTON, AL 36207 _____ Dion D. Rode US NAVY/US ARMY(RET) NRA LIFE MEMBER. The error in tracking still shows but usps is telling me the customer has the package. Your item may still be in transit. If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. Youll know who to ask, theyll be able to tell you where the package is, and youll be good to go! I called ebay and the automated system closed the case in my favor. if (!document.MAX_used) document.MAX_used = ','; USPS stated the shipping label on my order was Indianapolis Indiana. To track your package online, follow these instructions: Visit the official USPS website. How to use your eBay earnings to purchase shipping labels. document.write ("&loc=" + escape(window.location)); Anyways, I can't do anything. This results in the final delivery being made by an agent after USPS has delivered the package. How can you purchase postage through PayPal without Ebay? New comments cannot be posted and votes cannot be cast. Deposit bank checks virtually with the click of a button. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. this is why freight forwarders arent allowed on ebay. This is because the agent that the package was delivered to actually has to perform the final delivery, which takes time. if (document.mmm_fo) document.write ("&mmm_fo=1"); [CDATA[ :-). Les meilleures offres pour NEUF CRAN LCD 15,4" WXGA POUR ASUS X50UL sont sur eBay Comparez les prix et les spcificits des produits neufs et d 'occasion Pleins d 'articles en livraison gratuite! How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Does your buyer live in Melbourne, KY? ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". What To Do If You Didnt Receive The Package, 1. Most commonly, this is someone who lives at or works at the establishment where the package is being dropped off. You do not owe a refund. I will call usps in the morning but just wondering if someone knows. Find out when you can expect your item to arrive, and get information on free shipping. View cart for details. Guess I will wait untill tomorow to call ebay and get this closed. He started his first blog at the age of 11, and has since gone on to start several successful businesses. document.write ('&cb=' + m3_r); Plus I am shipping from usa to usa. This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. If you had already received a refund, get in touch with the seller about what to do next. This particular item gets shipped in the big lts box it comes in. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter. Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. You won't be able to re-open the request or case once it's closed. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue.