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14-07-2019 Log out of your email account then, Using an email program? Hopefully, we can get this resolved quickly. I cannot find an obvious way of asking bt about this! I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Here are some answers to help you. Thanks for the super fast analysis and reply. Rachel Rickard Straus, Financial Mail On Sunday 21h18, I have got my email working again. What do I have to change to make my emails send? on That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. It might be worth changing your SMTP port to see if that helps. Policies vary between broadband providers. Has anyone else encountered this and found a solution ? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Though any rejection on our side should be returned back to the sender as a bounce. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The article below can help if you do not have any other user account to test with. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Various errors messages. Re: Emails from btinternet.com addresses not received. Some links in this article may be affiliate links. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 'I have always used the same email address,' says Dave, 79, from Cambridge. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. By posting your comment you agree to the house rules, The comments below have not been moderated, By I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. What does this mean? 20h31, on 16h34. 09-07-2019 Accounts that are inactive for six months are deleted automatically. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Do other emails they send get to where they need to go? A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Oops. 11h05. 2 users liked/thanked this post: Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. What can we help with? They must realise that they have a dreadful name. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Thank you for your follow up. 17h33. Then power on the phone and iPad and tell me if it still has the problem. 10-07-2019 14h00, on After some trial and error I found that btinternet was objecting to my "signature" containing a link. All other emails to other systems have no issues. MisterW, bobpullen. If I go into iCloud web page, then I can send and receive as normal. 09-07-2019 After 3 years, then-current everyday prices for all services apply. That sounds like something has been stuck in a queue somewhere. What can be done to fix this problem please? All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. BT allows former customers to access a basic form of their email account for free. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Page 1 of 2 1 2 Last Incoming mail works, but unable to send anything. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. BT are blocking the complete domain which the sender is sending from. Using webmail? on We understand that you are experiencing issues sending emails. No disrespect intended as your advice is probably based on years of experience of BTs service! Anyone else experiencing the same issues? 16h05. They forecast a response within 72 hours. 6h21. Send yourself a test email. To start viewing messages, select the forum that you want to visit from the selection below. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. They also sent a test email from a PC using an outlook client and that didn't come through either. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 13h18. Email: timforrester@btinternet.com. For those that aren't arriving, things obviously get a little more involved. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 19-12-2022 Last week I phones an advisor with a somewhat similar response. 19-12-2022 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 on Those who wish to hold on to their email account just have to log in from time to time to keep it active. We shall never know, but fingers are firmly crossed that the service will return to normal. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Last Thursday, I stopped receiving email from my @btinternet.com account. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Thanks 3 users liked/thanked this post: . I have a recent problem with my email service. 13h52. 16:52 EST 04 Mar 2023 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 19h32. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. This amount is subject to change until you make payment. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). If not, how do we get a moderator involved? 13-07-2019 on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 2. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 15h04. 15h33. Surely other services would similarly suffer. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 15h31. by Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. on to know I'm not alone. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Any ideas? Thank you anyway. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. I have a group of 14 people set up under Outlook 365. This was a pain, but I went along with it or else I couldnt use email. 9h25 For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. I expect that they are simply burying their heads in the sand and do not look at all. @stevebrass Thanks, but same result as before. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. provided; every potential issue may involve several factors not detailed in the conversations 4) Send an email to your main contacts to let them know your new email address. 15h24. Our standard shipping option is via Royal Mail airmail. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Don't forget online banking, streaming services and social media accounts. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. on We have received reports that emails to btinternet.comemail addresses are being blocked. We repeated the test and the same thing happened. Doing so can save hundreds of pounds. If you're having problems, try logging in to webmail. Does anyone have any other suggestions please?? But again got error messages which I now cant remember. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. We do not allow any commercial relationship to affect our editorial independence. Townman, Gandalf, anneoconnor. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 23-04-2021 Delays in Emails being delivered can arise from a multitude of reasons. How can we as customers get BTs attention and ensure that there is a fix? Working on the theory that it was another case of BT doing something, I decided to leave it overnight. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. I have deleted the app and reinstalled it. on Thanks for the examples that have been provided so far. 14h56, on This amount is subject to change until you make payment. 23-04-2021 Thank you, JW. We do not write articles to promote products. only. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on 23-04-2021 About 4 days letter I get a reply saying the message could not be delivered. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. This morning I clicked on the email icon on my phone and was again asked to login. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Yesterday, I managed to contact BT via webchat. Ive also tried not using advanced settings at all with exactly the same results as described above. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I have the exact same problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 10h59. 23-04-2021 It is they that should investigate why other email providers don't have this problem. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". A workaround would be to use another SMTP - for example gmail if you have a google account. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal.