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Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. i have tried to call several times but have been on hold >3 hours on 2 occasions. Copyright 2023 Xperiology. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I hope we can get refunded. We greatly appreciate our communitys patience and understanding during this extraordinary time.. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Sams Club vs. Costco Which One is Better for You? I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. "These consumers made a deal with StubHub," he said. Did you find it helpful? I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. So much for the 100% guarantee. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. The 4 tickets were then sold to 2 customers. View Vivid Seats Refund Policy. Called stubhub, no help! Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. Second package was never able to contact anyone to reroute as address was incorrect. Too late to purchase decent seats. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Your email address will not be published. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. However, from the date selection to the purchase the date was changed. I am quite dissappointed. i have tried to call several times but have been on hold >3 hours on 2 occasions. I would advise taking this route to get resolution from StubHub. For $2400 this is pure BS and will not stand. The festival would issue them a new wristband and cancel the "lost" one. Hopefully the credit card company will stand up for me. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . If Adele ends up cancelling you will get a refund. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Make the best possible case for yourself. The FanProtect Guarantee is StubHub return policy. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Receive a coupon for 120 percent of your original purchase*. For most current purchase, the tickets were not actually available. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. By clicking Accept, you consent to the use of ALL the cookies. Hope someone from Spain make a demand withe the corresponding authorities. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Describe your scenario and include any supporting evidence. These cookies will be stored in your browser only with your consent. I was not able to enter the concert . I simply do not understand how this can happen. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Worst Customer Service Ever. Im sensing a nice class action lawsuit coming your way. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. I went to Barclays Center for the Chris Brown Party Tour yesterday. I will NEVER use Stubhub again. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Make the best possible case for yourself. Your service is terrible and not worth the fee. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Unconscionable Money grabbers. Explain your scenario, and provide any applicable evidence. what should I do? In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. I listed tickets on Stub Hub for a Broadway show. Last time I'll probably use StubHub. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I emailed them screen shots proving there was no such disclosure. Otherwise you will receive a voucher for 120% of your purchase price. Horrible company. Needless to say, this concert never happened. Hi, @Fatsuma! No longer was it offering full refunds, only a 120. Now what? They DO NOT have their customers backs. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I would've been able to see Chris Brown. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. never use them again. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Did StubHub's changed ticket refund policy violate Massachusetts law? I would like to receive a refund. Your email address will not be published. "These consumers made a deal with StubHub," he said. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The cookie is used to store the user consent for the cookies in the category "Analytics". If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. I'm out $282 because stubHub won't stand refund. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? You can request a refund from StubHub by email. Wrong seats. After another hold the rep told me the manager said the same thing. I will be filing a formal complaint and will NEVER use stubhub again. Also how can stubhub charge me $176 when I never received any money for this purchase. These people are entitled to their money back.". I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? But by the end of March, refunds were suddenly gone. The credits are valid through the end of 2022. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. My order for $402.19. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Its a bull. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Outside of the US and Canada, fans are defaulted to a refund. We were so excited to go together and experience this momentous event! We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Til' they get their procedures in the correct order, I'll never return as a buyer. Of course! This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be .